Services
A boutique retention agency, top to bottom.
Strategy, flows, campaigns, design, and the deliverability that makes it all land — everything email & SMS, engineered end to end.
01
Strategy
You've got the product — we'll give you the playbook.
A data-driven retention strategy built around your brand, your margins and your customer data. We map every lifecycle stage and tell you exactly where the revenue is hiding.
- ✓Buyer journey analysis across Shopify + Google Analytics
- ✓Segmentation audit, strategy, and new segment builds
- ✓Sign-up form offer strategy and an A/B testing roadmap
- ✓Revenue-per-recipient benchmarking against your category
02
Flow Builds & Rebuilds
The automated engine that earns while you sleep.
Welcome series, cart recovery, browse abandon, win-back, post-purchase and everything in between — built to Klaviyo best practice and measured against revenue-per-recipient.
- ✓Welcome, abandoned checkout, abandoned browse, post-purchase
- ✓Win-back, sunset, birthday, milestone, and cross-sell flows
- ✓Rebuild of existing flows that are leaking revenue
- ✓New sign-up forms (mobile + desktop) and segmentation
03
Campaign Management
Great campaigns don't just look good.
Every send has a clear audience, purpose and goal. We plan, copywrite, design, deploy and dissect each campaign so the next one performs better.
- ✓Monthly campaign calendar tied to your promo and product plan
- ✓On-brand design, copy drafted with AI and edited by a senior marketer
- ✓Segmented sends and ongoing A/B testing on offers and creative
- ✓Post-campaign analysis with attribution and recommendations
04
Retention
Retention isn't an afterthought — it's the game.
Customer lifecycle programs, re-engagement and loyalty mechanics that shift spend from acquisition to repeat revenue and lift customer lifetime value.
- ✓Loyalty, win-back, and milestone journeys that compound
- ✓Reviews and referral programs wired into the customer lifecycle
- ✓Revenue-per-recipient as the scoreboard, not vanity opens
- ✓Churn prediction and pre-emptive re-engagement triggers
05
Designs That Convert
Every email has a purpose — to sell, engage, or bring them back.
On-brand, mobile-first email and SMS creative built to render beautifully and convert, with tested subject lines and preheader copy.
- ✓On-brand master templates that scale across every send
- ✓Design that carries the message — never decoration for its own sake
- ✓Mobile-first, tested, and tuned for the inbox
- ✓Subject line and preheader copy A/B tested per campaign
06
SMS Marketing
The right message, on the right channel, at the right moment.
SMS and MMS campaigns, triggered flows and audience segmentation that cut through inbox noise and drive immediate revenue.
- ✓Compliant SMS capture, consent, and legal set-up
- ✓Email + SMS orchestrated inside the same journeys
- ✓Timing and frequency tuned to protect the relationship
- ✓Cart recovery, flash sale, and back-in-stock SMS triggers
07
Quizzes
Smart quizzes = more sales.
Interactive product quizzes that capture zero-party data, segment your list and feed high-intent buyers straight into revenue-generating flows.
- ✓Product-match and personalisation quizzes that convert
- ✓Zero-party data capture that powers sharper segmentation
- ✓Seamless hand-off into your flows and campaigns
- ✓A/B tested question logic to maximise completion rates
08
Migrations & Deliverability
The quiet ceiling on everything you send.
Painless migrations from other platforms, plus SPF, DKIM, DMARC and list-hygiene work that protects your sending reputation and keeps you out of spam.
- ✓Seamless ESP → Klaviyo migration with flows rebuilt and tested
- ✓Domain authentication, list warming, and cleaning
- ✓Reviews migration (Yotpo / Okendo) and integration clean-up
- ✓SPF, DKIM, DMARC and monthly deliverability health checks
Free Revenue Audit
Not sure which of these you need?
That's what the audit is for. No pitch, no lock-in. We show you the gaps, the fixes, and the revenue on the table — whether you work with us or not.